FAQs

WHAT IS THE COMMISSION PROCESS?

 

If you have something special in mind either for yourself or someone special please send an enquiry via email, Instagram DM or my contact us page.

 

Severine will contact you with a quote together with a discussion on the finer details about your new painting.

 

A deposit to lock in your place is transferred and then the remaining payment is made upon completion, before delivery or postage.

 

Severine has a limited number of commissions available each month so she can make sure the very best pieces are produced for her clients. 

 

 

WHAT IS YOUR REFUND POLICY?

 

Commission pieces and original artworks are non refundable for change of mind purchases. If a print or painting arrives damaged, please take a photo and immediately contact Severine so she can arrange repair, replacement or refund.

 

 

WHAT ARE YOUR FRAMES MADE OF?

 

All frames for original art and giclée prints in floating frames are Tasmanian Oak. This timber is produced ethically and sustainably and is a beautiful light colour making it very versatile for framing. 

 

 

DO YOU SHIP INTERNATIONALLY?

 

Yes! Please contact Severine for a quote.

 

 

CAN I ORDER A CUSTOM SIZED PRINT?

 

Yes that is easily arranged. Custom canvas or beautiful giclée paper prints can be arranged at any size.

 

 WHAT IS A GICLEE PRINT? 

 

A giclée is a fine art print created by using a specialised high resolution inkjet printer. These prints are a stand out for longevity and quality.

 

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 

All prints are custom made to order. Rolled prints will be wrapped in acid free tissue paper and sent in a mailing tube.

Framed canvas prints are lovingly bubble wrapped and boxed in high quality cardboard before sent via courier to you.

Please allow 2-3 weeks for framed prints, 2-4 working days for rolled prints and

3-5 working days for original paintings to be dispatched.

 

 

MY ORDER HAS BEEN SHIPPED BUT I'M HAVING TROUBLE. WHAT CAN I DO?

 

As soon as your original or print is on it's way to you you will be provided with a tracking number.

If there are any issues during transit, please contact Severine and all efforts will be made to resolve things as quickly as possible.